Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic. Knowledge of modern office practices, procedures, and equipment. Knowledge, Abilities, Skills, and Certifications: Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license and to include the following: No felony, theft or stealing convictions. Experience in guest service, special events, promotions and or cash handling preferred. Responsible for enrolling guests for the Players Club.Ĭontributes to a team effort and accomplishes related results as required. Makes public announcements regularly pertaining to any special activities or promotions.Įxplains to guests how to obtain and/or use their Players Club Cards.Īsks guests to fill out Customer Comment Cards as necessary. Responsible for balancing Box Office banks at end of shift. Processes ticket sales in the POS system. Responsible for balancing of cash register receipts at end of employee’s shift.

Receives product, restocks product practicing product-rotating procedures. Operates cash register, credit card machine and POS system and is familiar with policies and procedures of the equipment. Responsible for operating the cash register, daily records and the proper handling of cash receipts in the Retail Store.ĭemonstrates knowledge of items for sale and pricing and discounts.Īssists customers in an efficient and timely manner. Verbalizes to guests Players Club offers, all promotions, and food and beverage specials.Īssists guests whenever necessary, including giving directions, explaining how to use coupons or how to play the slot/video machines, etc. Personally greets, by name if possible, guests of the Casino.

Utilizes good customer and communications skills while dealing with patrons. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. Under direct supervision of the Players Club Shift Supervisor, elevates the level of customer service within the Casino by raising the level of awareness for all specials, promotions, assisting customers in the Retail Shop or providing services through the Box Office.

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